About RightRooms

Our mission

We believe every hotel guest is an individual with different needs. RightRooms unlocks travel for all of us who want to know just that bit more before booking a hotel. We ask the questions so guests don't have to.

Our story

It all started when Fiona broke her leg and tried to book a hotel. She wanted to know whether the shower had a step and if there were sturdy banisters on the stairs.

But Fiona found it impossible to access these details through online booking sites. Instead, she had to phone each and every hotel she was interested in - and even then, sometimes the front desk didn't have the answers. So RightRooms was born: a website to help anyone with specific individual needs to find the right hotel.

Laurie, Anna, Naomi and Rosie joined. They all brought different skills to the table. But the most important thing was the visitors we started working with. Visitors as passionate as we were about the detail they needed and the barriers they faced in booking the right hotel. They helped us, and are still helping us, with the questions we ask hotels, which grow all the time.

We piloted during Covid by listing more than 50 Covid safer features and provided a quick reference during urgent times. Hotels understood their guests need for the detail.

We're now listing accessibility features and starting work on sustainability, family friendly and wellbeing too, so whether you need a feather-free pillow, want dimmable lights, banisters on the stairs or value locally-sourced produce, you can find the answer here.

As is the RightRooms way, we are drilling down into the detail in a way that no one else does. We ask our hotels hundreds of questions to get the information you need.

Help us make RightRooms even better

This is where we would love your help. What do you need to know when you book a hotel? What features or policies matter most to you?

Getting feedback from you is the most important way that we can grow and evolve.

If you would like to be involved, please email us at: [email protected]

Give us your feedback.

Meet the RightRooms team

Fiona Halton - the brains and inspiration behind RightRooms. At the helm of the operation.

Laurie Young - the tech person. The one who builds out the bespoke technology that RightRooms relies on.

Anna Ogunbode - the details person. Anna keeps track of the Covid-safer features we need to list, among many other things.

Naomi MacKay - the words person. Naomi writes, edits and commissions the features you read.

Shirley Menster - the person on the end of the phone. Shirley talks to our hotels to get all the right details and help them get the perfect listing.