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Amenities

24 hour receptionBeach wait serviceCeiling hoistHearing loop in the reception areaHearing loops available to borrowMobile hoistReception area hearing loop clearly signedWheelchairs available to borrowCan heat baby foodCar seatsCinemaFree wifiIndoor swimming poolLaundry serviceLibraryWater slides24 hour gymElliptical machineFitness classesGolf course nearbyGymIndoor hot tubs availableJogging mapOn site outdoor swimming poolPelotonPT sessionsSun loungerSwim-up PoolUse of gym included in priceWeights

Around the hotel

All stairs and steps equipped with handrailsAreas under stairs are closed in or adult height to avoid collisionArt can be removed from guests' rooms upon requestAudible alarm system throughoutClear walkways/corridors throughoutClosed risers on stairsContrast markings on most internal stepsContrast strips on all stepsDimmable lightingDoors to public areas kept openEmergency alarms reachable from showersEven light/ no pools of light and dark areasFree of loose rugsHandrails easy-to-gripHotel entrance equipped with automatic doorLift access to all bedrooms and restaurantMarble freeNo thresholds over 5mmStep-free route availableVisual smoke detectorsWindows that open

Babies and young children

MicrowaveRooms with fridges availableSome rooms with bathsStaff can access fridges for guestsBaby bathsBaby changingCotsHotel is pushchair accessibleMore frequent waste removal for nappies available upon requestOn site babysitting/childcare servicesPublic toilets equipped with baby changing facilitiesStaff can access microwaves for guests

Bathroom

Bath bench/board provided upon requestBath bench/boards providedBath seats provided upon requestBathroom has lever handle locksBathroom washbasins reachable from toiletBathrooms have thermostatic tapsBidetDetachable shower headEmpty surfaces adjoining washbasin in bathroomsFragrance free bathroom products upon requestGrab rails around toilets in bathroomsGrab rails in bathNo noisy hand dryers in bathroomsRail on inside of bathroom doorShower chairShower stools available on requestShowers have non-slip surfaces or matsStandalone showersStrong smelling cleaning products avoidedWet room

Bedrooms

Additional pillows provided upon requestAt least one seat with rigid arms in bedroomsBed mattress firmBlackout curtainsClosed-captioned TVDoor lockable from the insideGuests able to move furniture in bedroomsHypoallergenic beddingIn-room ventilation is silentInterconnecting roomsLevel surface in bathroomLight switches reachable from bedNo flowers or plants in bedroomsPhones reachable from bedSynthetic beddingWindows have safety locksExtra bedFamily roomsFull sized additional bedFull sized single and double bed together in one roomFurniture in bedrooms has rounded edgesGuarantee booking connecting roomsKitchenettesRooms free of fragile ornamentsSafeThermostat controlled by guestBathrobes and slippers providedBlackout curtains or blinds available in some bedroomsMattress has tempur-pedic technologyNo scales in bedroom

Design

Maximises use of natural lightSustainably sourced and/or eco-friendly building materials and practices

Designated accessible bathroom

Accessible rooms have emergency alarms reachable from showerBathroom bins reachable from wheelchair in accessible roomsBathroom mirrors visible from wheelchair in wheelchair accessible roomsBathroom washbasins reachable from wheelchair in accessible roomsBathrooms of accessible rooms have emergency alarmsGrab rails around toilets in bathrooms of wheelchair accessible roomsLevel bathroom floor in accessible roomsLever/ sensor taps in accessible bathroomRail on inside of bathroom door in accessible roomsRoll in showerShower controls reachable from wheelchair in wheelchair accessible roomsShower gel/shampoo dispensers reachable from wheelchair in wheelchair accessible roomsShower hooks reachable from wheelchair in accessible roomsShowers have non-slip surfaces or mats in accessible roomsToilet paper reachable from wheelchair in wheelchair accessible roomsWashbasin reachable from wheelchair in bathrooms of wheelchair accessible roomsWheelchairs can fit under washbasins in accessible rooms

Designated accessible bedroom

Accessible bedrooms have unobstructed access routes of at least 800mmDesks comfortably usable by wheelchair users in wheelchair accessible roomsFull length mirrors in wheelchair accessible roomsGap under beds for mobile hoist in accessible roomIn accessible rooms, spyholes at wheelchair heightIn wheelchair accessible rooms, sockets in bedrooms reachable from wheelchairIn wheelchair accessible rooms. thermostats and air conditioners reachable from wheelchairInterconnecting accessible rooms availableLight switches reachable from bed in accessible roomsMinibars reachable from wheelchair in wheelchair accessible roomsSafes reachable from wheelchair in wheelchair accessible roomsSpace for transfer on both sides of bed in wheelchair accessible roomsTurning space for wheelchairs on either side of bed in accessible rooms

Designated accessible public toilets

Accessible public toilet has emergency alarmAccessible public toilet has emergency alarm reachable from toiletAccessible public toilet in reception areaAccessible public toilet near meeting roomsAccessible public toilet near restaurantAccessible public toilet on ground floorAccessible public toilets clearly signedAccessible public toilets have retractable grab railsAccessible public toilets have unobstructed access routes of 800mmBins reachable from wheelchair in accessible public toiletsCoat hangers or hooks reachable from wheelchair in accessible public toiletsIn accessible public toilet, toilet paper reachable from toiletMirror above washbasin visible from wheelchair in accessible public toiletsSoap dispensers reachable from wheelchair in accessible public toiletsTurning space for wheelchair in accessible public bathroom

Dining

Access routes of at least 800mm wide in restaurantsBuffet assistanceBuffets reachable from wheelchairDairy free, gluten free, nut free, fish and shellfish allergies can all be catered forDairy free, gluten free, nut free, fish and shellfish allergies can all be catered for if informed in advanceLarge print menusRestaurant menus available online in advanceRoom serviceUnobstructed access routes of at least 800mm wide in barWheelchair can fit under restaurant tablesChildren allowed in barChildren's areas and/or activities provided in restaurantsChildren's menuHigh chairs in hotel restaurantOutdoor diningComposting programmeFood waste reduction programmeSome organic foodVegan afternoon tea menuVegan menu choicesMenus free of calorie informationWide selection of non-alcoholic drinks

Energy/ Emissions

Air conditioning cuts out if window openedAll electricity from renewable sourcesBuilding Management SystemGreen energy supplier usedLow energy consumption lightingOffsets carbon footprint

Experience

Lots of natural lightMinimalist decorAll-inclusiveFamily-friendly attractions nearbyFamily-friendly sports facilities nearbyGames available to borrowIP TVsLifeguardParent supervised children's clubs and/or activitiesPark and/or children's play area nearbyPlay areaSpace reserved for natureMeditation classes/workshops availableMountain views from hotelPark viewsPrivate diningViews of nature from hotelWalking maps for local area available on reception

Green certifications

BREEAM certificationGreen tourism awardPreferred by nature mark

Hotel Policy

Designated spending area for service animalsDoors can be unlocked from outside in emergenciesEmergency evacuation procedures for guests with disabilitiesFamiliarisation tourFire extinguishers in public areasHotel can refrigerate medication for guestsNo extra charge for service animalsOnly service animals permittedWelcomes service animalsChildren of any age welcomedChildren under 4 stay freeChildren's conciergeNo smoking throughout the hotel buildingComplimentary toiletries cruelty freeComplimentary toiletries veganFood and drink ethically/sustainably sourced wherever possibleFood and drink locally sourced wherever possibleGoods and services locally sourced wherever possibleLow flow toiletsNo plastic bottlesPublicises and encourages use of local businessesSeasonal menu choicesSelf-sustaining water systemSingle-use plastic freeSome food grown on siteSupports pro-environmental initiatives or organisationsWater recycling and filtering systemBed linen made from natural materialsComplimentary toiletries not tested on animalsHotel has corporate social responsibility policy or similarHotel supports local organisations and/or charitiesInclusion and diversity statementPublicises and encourages use of public/eco friendly transportTraining and development opportunities for hotel employees

Housekeeping

Hypoallergenic detergent usedHypoallergenic detergent used upon requestOption to forego towels being laundered daily

Lifts

All lift controls reachable from wheelchairHandrail in liftIt's possible to avoid the liftLevel entrance to the liftLift at least 1100mm wideLift entrance at least 800mm wideTactile/braille buttons for liftSpacious lifts

Meeting Rooms

Any non-wheelchair accessible podiums are able to be movedMicrophones reachable from wheelchair

Outside the hotel

Accessible parking no more than 5 metres from accessible entranceCar parking is available next to the hotelClearly marked accessible parkingDesignated accessible parking within 50m of hotel entranceDrop off area by accessible entranceDrop off area with dropped kerbHotel entrance at least 800mm wideLevel car parkMats or non-slip surfaces at entranceOn-site car parkValet parkingWell lit car parking areaWell lit entrance

Public toilets

Alternative to hand dryer available in public toiletsEmpty surfaces adjoining washbasin in public toiletsIn public toilets, sink reachable from toiletPublic toilets contrast marked or contrasting colourPublic toilets free from pedal binsPublic toilets have emergency alarms reachable from toiletsPublic toilets have foldable arm restsSlip resistant flooring in public bathroom

Reception

At least part of reception desk wheelchair heightEarly check-in and late-check out options on requestSeating and tables near receptionSeating with rigid arms in reception areaWheelchairs fit under reception area tablesChildren's areas and/or activities provided in reception area

Religious/cultural

Adult entertainment is not accessible in hotel roomsAlcohol is removable from rooms upon requestDuring Ramadan daytime, all hotel rooms can have food removed upon requestStaff are allowed to take annual leave for important religious festivalsVegetarian menu choices

Spa

Body wrapFacial treatmentsHammam Spa treatmentMassageMen's spa treatmentsOn site spaOrganic spa productsRain showerReflexology treatmentsSaunaSpa uses cruelty-free productsSteam room available

Space for wheelchair

Turning space for wheelchair in bathrooms of accessible rooms

Staff

Additional assistance can be arranged in advanceStaff made aware of guests who may require additional assistanceStaff trained in welcoming guests with disabilities

Transport

Bikes available to hire or borrow from hotelBikes available to hire or borrow nearbyEV charge pointsHotel within walking distance of public transportHybrid car service

Waste

All glass recycledAll paper recycledAll recyclable plastics recycledAlternative to PVC room key cardsComplimentary toiletries in recycled/recyclable plastic packagingLeft-over food redistributedRecycling bins around hotelRecycling bins in roomToiletry refillsZero landfill waste

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Spotlight on hotels with…

Blackout Custains

Blackout curtains

Open Window

Windows that open

Salad

Vegan menu

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