THE VIEW Lugano
A five-star boutique hotel overlooking Lake Lugano, offering yacht-inspired suites, Michelin-starred dining, and highly personalised, discreet service.
















































Accessibility
- Accessible public toilet in reception area
- Accessible public toilet near restaurant
- Accessible public toilet on ground floor
- Accessible public toilets clearly signed
- Accessible public toilets have retractable grab rails
- All public areas and accessible rooms level
- All public areas and accessible rooms on ground floor
- Areas under stairs are closed in or adult height to avoid collision
- Art can be removed from guests' rooms upon request
- Audible alarm system throughout
- Bathroom bins reachable from wheelchair in accessible rooms
- Bathroom has lever handle locks
- Bathroom mirrors visible from wheelchair in wheelchair accessible rooms
- Bathroom towels reachable from wheelchair in accessible rooms
- Bathrooms of accessible rooms have emergency alarms
- Booking a room on the ground floor can be guaranteed upon request
- Clear walkways/corridors throughout
- Closed risers on stairs
- Curtains can be operated remotely
- Designated spending area for service animals
- Detachable shower head
- Dimmable lighting
- Dimmable lighting flicker-free
- Door lockable from the inside
- Door-free access to public areas
- Doors can be unlocked from outside in emergencies
- Doors to guest rooms have lever handles
- Doors to public areas kept open
- Drop off area by accessible entrance
- Early check-in and late-check out options on request
- Emergency alarm in the accessible public toilet
- Emergency evacuation procedures discussed upon arrival
- Emergency evacuation procedures for guests with disabilities
- Empty surfaces adjoining washbasin in bathrooms
- Extractor fan can be disabled by staff on request
- Fluorescent free lighting
- Fragrance free bathroom products upon request
- Guests able to move furniture in bedrooms
- Guests can avoid queuing
- Handrails easy-to-grip
- Hotel can refrigerate medication for guests
- Hotel entrance equipped with automatic door
- Hotel entrance equipped with automatic door
- In-room ventilation is silent
- Interconnecting accessible rooms available
- Interconnecting rooms
- It's possible to avoid the lift
- Lamps switch operated or pull cord
- Level bathroom floor in accessible rooms
- Lifts free from background music
- Light switches reachable from bed
- Lots of natural light
- Marble free
- Minimalist decor
- No complex patterns
- No extra charge for service animals
- No noisy hand dryers in bathrooms
- Orthopedic mattresses
- Quieter areas available in public spaces
- Quieter public areas with lower/dimmable lighting
- Ramps at changes of level
- Rooms with fridges available
- Seating and tables near reception
- Shower chair
- Showers have non-slip surfaces or mats in accessible rooms
- Standalone showers
- Strong smelling cleaning products avoided
- There is a fully non electric door route from hotel entryway to a hotel room
- Training and development opportunities for hotel employees
- Uncarpeted rooms
- Unobtrusive artwork and decoration only
- Weighted blankets
- Welcomes service animals
Accessible parking
- Accessible parking no more than 5 metres from accessible entrance
- At least one accessible parking space per accessible room
- Car parking is available next to the hotel
- Clearly marked accessible parking
- Designated accessible parking area level
- Designated accessible parking within 50m of hotel entrance
- Hotel enforces appropriate use of accessible parking spaces
- Level car park
- On-site car park
- Well lit car parking area
Allergy
- Bedspreads, blankets or cushions removed upon request
- Dairy free, gluten free, nut free, fish and shellfish allergies can all be catered for if informed in advance
- Hypoallergenic detergent used
- No flowers or plants in bedrooms
Facilities
- 24 hour reception
- Online check-in available
Hearing disability
- Hearing loops available to borrow
- Reception area hearing loop clearly signed
- Visual smoke detectors
Mobility
- Additional pillows provided upon request
- All stairs and steps equipped with handrails
- At least one seat with rigid arms in bedrooms
- Backrest on toilet in designated accessible bathroom
- Bath bench/boards provided
- Bed at least 600 mm from floor to the top of mattresses
- Bed mattress firm
- Drop off area by accessible entrance
- Drop off area with dropped kerb
- Entry via electronic push plates
- Foldable arm rests
- Grab rails around bath
- Grab rails around toilets in bathrooms of accessible rooms
- Grab rails on walls in accessible bathrooms
- Level access or ramps throughout public areas and accessible room
- Level entrance to the lift
- Lift access to all bedrooms and restaurant
- Light switches reachable from bed in accessible rooms
- Mats or non-slip surfaces at entrance
- No thresholds over 5mm
- Non slip flooring at entrance
- Non-slip bathroom flooring
- Non-slip bathroom flooring in accessible rooms
- Rail on inside of bathroom door in accessible rooms
- Retractable grab rails around toilets in accessible rooms
- Seating with rigid arms in reception area
- Step-free shower in accessible bathroom
- Surface to entrance smooth and even
- Wall mounted shower chair
Safety
- Bedrooms have emergency alarms
- Fire extinguishers in public areas
Staff
- Additional assistance can be arranged in advance
- Staff made aware of guests who may require additional assistance
- Staff trained in welcoming guests with disabilities
Visual disability
- Contrasting colours for walls, floors, furniture and fittings in public areas
- Handrails on outside steps contrast to background
- Mirrors free of bright lights
- Public toilets contrast marked or contrasting colour
- Tactile paths from car park to entrance
- Tactile room numbering
- Tactile/braille buttons for lift
- Well lit entrance
Wheelchairs
- Accessible bathrooms have unobstructed access routes of at least 800mm
- Accessible bedrooms have unobstructed access routes of at least 800mm
- All doors at least 800mm wide
- All lift controls reachable from wheelchair
- Bathroom makeup mirrors usable from wheelchair
- Bathroom washbasins reachable from wheelchair in accessible rooms
- Bins reachable from wheelchair in accessible public toilets
- Buffets reachable from wheelchair
- Desks comfortably usable by wheelchair users in wheelchair accessible rooms
- Doorways to accessible rooms and public areas at least 800mm wide
- Full length mirrors in wheelchair accessible rooms
- Hair dryer reachable from wheelchair
- Hotel entrance at least 800mm wide
- In accessible rooms, sockets in bedrooms reachable from wheelchair
- In bathrooms of accessible rooms, toilet paper reachable from wheelchair
- In wheelchair accessible rooms. thermostats and air conditioners reachable from wheelchair
- Key card switches reachable from wheelchair in accessible rooms
- Lift at least 1100mm wide
- Lift at least 1400mm deep
- Lift entrance at least 800mm wide
- Lights in bedrooms reachable from wheelchair in accessible rooms
- Lock and handles reachable from wheelchair in accessible rooms
- Minibars reachable from wheelchair in wheelchair accessible rooms
- Minimum 800 mm access routes in restaurant
- Mirror above bathroom washbasin usable from wheelchair in accessible rooms
- Mirror above washbasin visible from wheelchair in accessible public toilets
- Roll in shower
- Safes reachable from wheelchair in wheelchair accessible rooms
- Shower controls reachable from wheelchair in wheelchair accessible rooms
- Shower gel/shampoo dispensers reachable from wheelchair in wheelchair accessible rooms
- Shower hooks reachable from wheelchair in accessible rooms
- Signs comfortably visible from wheelchair
- Soap dispensers reachable from wheelchair in bathrooms of wheelchair accessible rooms
- Toilet paper reachable from wheelchair in wheelchair accessible rooms
- Towels/handryer dryers reachable from wheelchair in bathrooms of accessible rooms
- Turning space for wheelchair in accessible public bathroom
- Turning space for wheelchair in bathrooms of accessible rooms
- Turning space for wheelchair in bathrooms of accessible rooms
- Turning space for wheelchairs on either side of bed in accessible rooms
- Unobstructed access routes of 1000mm
- Unobstructed access routes of at least 800mm wide in bar
- Wardrobes/drawers reachable from wheelchair in accessible rooms
- Washbasins reachable from wheelchair in accessible public toilets
- Wheelchair can fit under restaurant tables
- Wheelchairs can fit under washbasins in accessible rooms
Bathroom
- Detachable shower head
- Some rooms with baths
Bedroom
- Baby proofed rooms
- Guarantee booking connecting rooms
- Interconnecting rooms
Children's fun
- Excursions
- Family films available to borrow
- Family-friendly attractions nearby
- Family-friendly sports facilities nearby
- Games available to borrow
- Park and/or children's play area nearby
- Pool floats
- Toys
Facilities
- Kitchenettes
- Laundry service
- Lifts
Families
- Baby changing
- Baby food
- Booking a room on the ground floor can be guaranteed upon request
- Can heat baby food
- Car seats
- Children allowed in bar
- Children of any age welcomed
- Children under 4 stay free
- Children's menu
- Cots
- Door lockable from the inside
- Extra bed
- Family rooms
- Free baby cots
- Full sized single and double bed together in one room
- More frequent waste removal for nappies available upon request
- Public toilets equipped with baby changing facilities
- Rooms with fridges available
- Safe
- Spacious lifts
Hotel Policy
- Children under 5 stay free
- No smoking throughout the hotel building
Parking
- Valet parking
Dining
- Vegan menu choices
- Vegetarian menu choices
Religion
- Adult entertainment is not accessible in hotel rooms
- Alcohol is removable from rooms upon request
- All rooms have a non electronic tap
- Bible
- Can provide pre-ripped toilet paper
- During Ramadan daytime, all hotel rooms can have food removed upon request
- Extra towels provided upon request
- Non electronic toilet flush
- Prayer mats
- Staff are allowed to take annual leave for important religious festivals
- Staff have undergone cultural and religious diversity training
- Staff will facilitate guests avoiding pressing buttons in public areas
- Wall art that is considered Haram can be removed
Dining
- Food and drink ethically/sustainably sourced wherever possible
- Food and drink locally sourced wherever possible
- Seasonal menu choices
- Some organic food
- Vegan menu choices
- Vegetarian menu choices
Social responsibility
- Hotel has equality, diversity and inclusion policy
- Training and development opportunities for hotel employees
Sustainability
- All glass recycled
- All paper recycled
- All recyclable plastics recycled
- Alternative to PVC room key cards
- Building Management System
- Complimentary toiletries in recycled/recyclable plastic packaging
- Eco-friendly cleaning products used
- EV charge points
- Food waste reduction programme
- Goods and services locally sourced wherever possible
- Green energy supplier used
- Green heating system
- Hotel has environmental policy
- Left over soap recycled
- Low energy consumption lighting
- Low flow toilets
- No plastic bottles
- Occupancy detection systems to save energy
- On-site renewable energy generation
- Option to forego towels being laundered daily
- Publicises and encourages use of local businesses
- Recycling bins around hotel
- Recycling bins in room
- Self-sustaining water system
- Single-use plastic free
- Space reserved for nature
- Supports pro-environmental initiatives or organisations
- Sustainably sourced and/or eco-friendly building materials and practices
- Thermostat controlled by guest
- Third party energy audit
- Toiletries refilled
- Vegan Spa Products
- Water recycling and filtering system
- Water saving aerators on taps
Transport
- Bikes available to hire or borrow from hotel
- Bikes available to hire or borrow nearby
- EV charge points
- Hotel within walking distance of public transport
Bathroom
- Strong smelling cleaning products avoided
Bedroom
- Bed linen made from natural materials
- Blackout curtains or blinds available in some bedrooms
- Orthopedic pillows available
- Pillow menu
- Weighted blankets
Dining
- All fish purchased from a certified sustainable source (certified by ASC, GAP, BAP or MSC)
- Food and drink ethically/sustainably sourced wherever possible
- Food and drink locally sourced wherever possible
- No scales in bedroom
- Raw food options
- Seasonal menu choices
- Some food grown on site
- Some organic food
- Vegan menu choices
Feng Shui
- Doors kept open
- Neutral colour scheme
- No mirror above bed
- No window above bed
- Open space under bed
- Solid headboard on bed
- Space around the bed
- Symmetrical nightstands
Fitness
- Weights
- Yoga mats
Hotel Policy
- Hotel has corporate social responsibility policy or similar
- Hotel supports local organisations and/or charities
- Inclusion and diversity statement
- No smoking throughout the hotel building
Hotel type
- Group retreats
Leisure
- Bike storage
- Bike tours
- Bikes available to hire or borrow from hotel
- Hiking trails
- Indoor hot tubs available
- Jacuzzi
- Make-up
- Sleeping Masks
- Sun lounger
- Walking maps for local area available on reception
Luxury
- Bathrobes and slippers provided
- Private dining
- Private pool
- Swim-up Pool
Spa
- Antenatal treatments
- Aromatherapy massage
- Body wrap
- Couples spa treatment
- Deep cleansing facial
- Detox treatments
- Facial treatments
- Hammam Spa treatment
- Hot stone therapy
- Hotel offers complementary and/or alternative therapies
- Hydrotherapy
- Lymphatic drainage
- Manicure
- Massage
- Men's spa treatments
- On site spa
- Organic spa products
- Rain shower
- Reflexology treatments
- Sauna
- Spa uses cruelty-free products
- Steam room available
- Vegan spa products
- Waxing
Views
- Mountain views from hotel
- Park views
- Views of nature from hotel
THE VIEW Lugano is a five-star boutique hotel in Paradiso overlooking Lake Lugano. It offers 18 yacht-inspired suites with balconies, luxury bathrooms, air-conditioning, and complimentary Wi-Fi.
Dining includes the Michelin-starred THE VIEW Fine Dining restaurant, the Terrace TreCinqueZero, and two bars. Facilities feature THE VIEW SPA with pool, sauna, and hydrotherapy, and a fitness centre with personal trainers. Guest services include 24-hour concierge, butler-style care, airport transfers, valet parking, and pet-friendly stays. The hotel is approximately 10 km from Lugano Agno Airport.

Can’t miss experience
Guests experience a five-star boutique hotel designed to feel like home. Enjoy breakfast on a private terrace with panoramic lake views. Relax with sensory spa rituals, including a Private Night Spa experience. Dine on cuisine created by a Michelin-starred chef. Explore Lugano in one of the hotel’s electric Smart cars, combining comfort with sustainable luxury.
The hotel has confirmed all the features listed here.