Royal Lancaster London
Boasting sublime rooms with some of the best views in London, The Royal Lancaster is a bastion of independent luxury in chain-filled London
London
Lancaster Terrace, London W2 2TY
Accessibility
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Motor
Vision
Memory
Fatigue
Allergy
Wheelchair
Hearing
Mobility
Neurodiversity
Dementia friendly
Medical
Designated accessible bathroom
Wheelchairs can fit under washbasins in accessible rooms
Rail on inside of bathroom door in accessible rooms
Shower gel/shampoo dispensers reachable from wheelchair in wheelchair accessible rooms
Accessible rooms have emergency alarms reachable from shower
Bathrooms of accessible rooms have emergency alarms
Grab rails around toilets in bathrooms of wheelchair accessible rooms
Shower controls reachable from wheelchair in wheelchair accessible rooms
Level bathroom floor in accessible rooms
Bathroom mirrors visible from wheelchair in wheelchair accessible rooms
Mirror above bathroom washbasin usable from wheelchair in accessible rooms
Retractable grab rails around toilets in accessible rooms
In bathrooms of accessible rooms, toilet paper reachable from wheelchair
Lever/ sensor taps in accessible bathroom
Step-free shower in accessible bathroom
Bathroom towels reachable from wheelchair in accessible rooms
Shower hooks reachable from wheelchair in accessible rooms
Roll in shower
Hotel Policy
Hotel can refrigerate medication for guests
Welcomes service animals
Bedrooms
In-room ventilation is silent
Blackout curtains
Hypoallergenic bedding
Interconnecting rooms
Lamps switch operated or pull cord
Door lockable from the inside
Uncarpeted Rooms
Designated accessible public toilets
Accessible public toilet near restaurant
Coat hangers or hooks reachable from wheelchair in accessible public toilets
Turning space for wheelchair in accessible public bathroom
Accessible public bathroom equipped with emergency alarm
Bins reachable from wheelchair in accessible public toilets
Accessible public toilets have retractable grab rails
Accessible public toilet has emergency alarm
Wheelchairs can fit under washbasins in accessible public bathroom
Mirror above washbasin visible from wheelchair in accessible public toilets
Lever/ sensor taps in accessible public toilet
Towels/hand dryers reachable from wheelchair in accessible public bathroom
Amenities
Hearing loop in the reception area
24 hour reception
Wheelchairs available to borrow
Waste
Transport
Design
Lifts
Lift entrance at least 800mm wide
Tactile/braille buttons for lift
Handrail in lift
Level entrance to the lift
All lift controls reachable from wheelchair
Housekeeping
Hypoallergenic detergent used
Dining
Large print menus
Access routes of at least 800mm wide in restaurants
Wheelchair can fit under restaurant tables
Room service
Babies and young children
Microwave
Some rooms with baths
Religious/cultural
Experience
Lots of natural light
Staff
Staff trained in welcoming guests with disabilities
Spa
Designated accessible bedroom
Safes reachable from wheelchair in wheelchair accessible rooms
Minibars reachable from wheelchair in wheelchair accessible rooms
In accessible rooms, spyholes at wheelchair height
Phones reachable from bed in accessible rooms
Light switches reachable from bed in accessible rooms
Bathroom
Standalone showers
Shower chair
No noisy hand dryers in bathrooms
Grab rails in bath
Around the hotel
Emergency alarms reachable from showers
Emergency alarms reachable from toilets
Visual smoke detectors
Vibrating/flashing alarm clocks available
Step-free route available
Areas under stairs are closed in or adult height to avoid collision
Voice announcements for lift
Free of loose rugs
Dimmable lighting
Tactile markings on all steps
Low pile carpet throughout
No thresholds over 5mm
Clear walkways/corridors throughout
Handrails easy-to-grip
Non-slip surfaces at edge of steps
Closed risers on stairs
Signs in contrasting colours
No fluorescent lighting
Mirrors free of bright lights
Unobtrusive artwork and decoration only
Doors to guest rooms have lever handles
No complex patterns
No all white rooms
Mirrors inside lifts
Lock and handles reachable from wheelchair in accessible rooms
Handrails contrasting colour to background
Corridors 1200mm across
Handrails on both sides of staircases
All stairs and steps equipped with handrails
Lifts free from background music
Dimmable lighting flicker-free
Lift access to all bedrooms and restaurant
Energy/ Emissions
Outside the hotel
Drop off area with dropped kerb
Well lit entrance
Mats or non-slip surfaces at entrance
Hotel entrance at least 800mm wide
On-site car park
Level car park
Surface to entrance smooth and even
Drop off area by accessible entrance
Well lit car parking area
Wellbeing
Bedrooms
Blackout curtains
Amenities
24 hour gym
Gym
Laundry service
Transport
Bikes available to hire or borrow from hotel
Dining
Vegan menu choices
Religious/cultural
Vegetarian menu choices
Experience
Lots of natural light
Spa
Massage
Facial treatments
Hairdresser
Reflexology treatments
Sustainability
Bedrooms
Thermostat controlled by guest
Waste
All glass recycled
All paper recycled
Zero landfill waste
All recyclable plastics recycled
Transport
Hotel within walking distance of public transport
Bikes available to hire or borrow nearby
Bikes available to hire or borrow from hotel
EV charge points
Design
Maximises use of natural light
Dining
Vegan menu choices
Food waste reduction programme
Religious/cultural
Vegetarian menu choices
Energy/ Emissions
Low energy consumption lighting
Occupancy detection systems to save energy
Third party energy audit
Religious/ Cultural
Family Friendly
Bedrooms
Safe
Rooms free of fragile ornaments
Family rooms
Blackout curtains
Interconnecting rooms
Door lockable from the inside
Amenities
Can heat baby food
24 hour reception
Laundry service
Car seats
Transport
Bikes available to hire or borrow from hotel
Lifts
Spacious lifts
Dining
Children’s areas and/or activities provided in restaurants
Babies and young children
Baby baths
Cots
Changing mats
More frequent waste removal for nappies available upon request
Microwave
On site babysitting/childcare services
Hotel is pushchair accessible
Some rooms with baths
Pushchair storage
Around the hotel
Free of loose rugs
Can’t Miss Experiences
The Royal Lancaster’s delightful afternoon tea is a nod to all things British, served in the idyllic
Hyde Café with a charming assortment of sandwiches, baked scones and sweets, accompanied by
teas from around the world and local Chapel Down Sparkling Wine.
- Accessibility
- Family Friendly
- Religious/ Cultural
- Sustainability
- Wellbeing
The Hotel Story
A striking 8-metre tall glazed façade welcomes guests to the Royal Lancaster, and once inside, a commitment to luxury, faultless service and independence shines in elegant public areas and beautifully appointed rooms that reach 18 stories into the London skyline — with all the views the capital can provide. There are 411 rooms to choose from each offering contemporary luxury elevated by Carrara marble bathrooms with rainfall showers, White Company toiletries and big comfortable beds, perfect for uninterrupted sleep after days exploring London. Some have extra space for all the family and chic living areas with views out over the skyline, but all rooms are finished in neutral tones with a modern sleek design courtesy of a recent refurbishment. Big stunning suites come with park views from the upper floors of the building, as well as large bright lounges and dining spaces made for entertaining.
Rated as one of the UK’s most accessible hotels, the Royal Lancaster’s accessibility features are impressive, including level access to the reception, lobby and the Nine King’s Suite, a hearing loop in the reception and concierge, and comprehensive training for all guest-facing employees. As such, London-bound guests looking for an accessible room in West London will find few better than here. Book the accessible executive category on the 16th and 17th floors, and you’ll have stunning vistas of the London skyline from rooms designed for ease of access. Emergency assistance alarms are in each room, and accessible rooms have spacious walk-in showers, appropriate for wheelchair access. Interconnecting room options are available across the Royal Lancaster’s rooms and suites, including the accessible executive rooms, Park Suite, and Executive category rooms.
While there isn’t a dedicated spa at the Royal Lancaster, decadent in-room treatments are available, including massage, manicures and pedicures, beauty services and facials. And there’s a 24-hour gym too. Five restaurants and bars provide a beautiful dining experience at the Royal Lancaster, but Nipa Thai, the hotel’s Thai restaurant is a highlight. Tucked away on the first floor with an all-female, all-Thai kitchen, the restaurant crafts tantalisingly authentic Thai food, including traditional Khantoke platters on Saturdays. Elsewhere, Tony Page at Island Grill serves a contemporary menu of internationally-flavoured signature dishes from a chic dining room and a heated terrace with beguiling views of Hyde Park’s Italian Gardens, while the Park Restaurant serves the a la carte and buffet breakfasts with floor-to-ceiling views of the park.
The Royal Lancaster’s position across the road from Hyde Park makes it an ideal choice for guests hoping to indulge in languid walks in one of the UK’s most beautiful city parks. Stroll from the Lancaster and through the Italian Gardens and you’ll soon reach the serene curves of the Serpentine Lake, home to swans and ducks, rowing boats and the Serpentine Gallery. Wander on and there’s Knightsbridge for Harrods, the Wellington Arch en route to Buckingham Palace and Kensington Gardens home to the sublime Kensington Palace. Everywhere else is just a short tube ride away.
London
Motor | Vision | Memory | Fatigue | Allergy | Wheelchair | Hearing | Mobility | Neurodiversity | Dementia friendly | Medical
Bedrooms | Amenities | Transport | Lifts | Dining | Babies and young children | Around the hotel
Safe | Rooms free of fragile ornaments | Family rooms | Blackout curtains | Interconnecting rooms | Door lockable from the inside | Can heat baby food | 24 hour reception | Laundry service | Car seats | Bikes available to hire or borrow from hotel | Spacious lifts | Children’s areas and/or activities provided in restaurants | Baby baths | Cots | Changing mats | More frequent waste removal for nappies available upon request | Microwave | On site babysitting/childcare services | Hotel is pushchair accessible | Some rooms with baths | Pushchair storage | Free of loose rugs