Hyatt Regency Hakone Resort And Spa

East meets West in this stunning spa hotel beneath iconic Mt Fuji
Japan
1320 Gora, Hakone, Ashigarashimo District, Kanagawa, Japan 250-0408

About

A dreamy location at the foot of Mt Fuji, the Hyatt Regency Hakone offers an irresistible base to explore the hot springs and walking trails of Hakone National Park. The charming hotel marries a sensible mix of East and West, with beautiful baths/ Onsen and 80 guest rooms, many with traditional tatami, alongside more typical Western conveniences such as TVs and hi-tech extras not generally offered in the Ryokans that the area is famed for. Many of Hyatt Regency’s rooms offer traditional Ryokan-style Tatami beds alongside typical Western beds, making this an ideal option for guests hoping to dip a toe into traditional Japanese guesthouse living. The decor boasts a natural aesthetic with stone and wood accents, and large windows allow flawless views of the undulations of the Hakone mountains.

The hotel is accessible with two dedicated accessible rooms featuring handrails and sliding doors. However, showers are inside baths in the accessible rooms. The hotel’s main hot spring bath also has step-only access. The Hyatt Regency’s positioning as a weekend destination for Tokyo (it's less than two hours by Shinkansen) means it’s also pet-friendly and has 6 pet-friendly rooms to choose from.
The baths are central to any stay in an Onsen Inn, but the Hyatt Regency elevates the experience with spa treatments at the Spa IZUMI, an ideal finale after a day spent exploring the sceneries in Hakone.
Hakone’s Hyatt Regency benefits from numerous nooks and cosy spaces to relax, the most enticing of which is the Living Room, which serves a small selection of coffees, teas and snacks around a beautiful log fire. The dining room offers an eclectic menu of Western dishes, with an emphasis on French cuisine, and there’s a sushi counter with a finely curated ensemble of local produce, all elevated by sweeping natural panoramas. Pair dinner with one of the impressive
international wines or sample a local sake, perfect with sushi.  Nestled at the foot of iconic Mount Fuji, the volcanic peak towering above Japan’s horizon, the Hyatt Regency is well placed to explore Lake Ashi’s hot springs, the Owakudani Valley, and a charming mountain railway.

Can't Miss Experiences

The heart of any stay in Hakone is the Onsen. Take an afternoon dip in the hotel’s sulfate pools, rich in calcium and magnesium, and later relax in the provided Yukatas for a traditional Japanese experience.

Accessibility

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Bedrooms

In-room ventilation is silent
At least one seat with rigid arms in bedrooms
Bed at least 600 mm from floor to the top of mattresses
Hypoallergenic bedding
Blackout curtains or blinds in bedrooms
Closed-captioned TV
Door lockable from the inside
Tactile room numbering

Outside the hotel

Drop off area by accessible entrance
Designated accessible parking within 50m of hotel entrance
Clearly marked accessible parking
On-site car park
Valet parking
Car parking is available next to the hotel
Level car park

Waste

Lifts

Level entrance to the lift
Lift at least 1400mm deep
Lift entrance at least 800mm wide
Handrail in lift
Lift at least 1100mm wide

Transport

Around the hotel

Windows openable
Free of loose rugs
Clear walkways/corridors throughout
Step-free route available
Doorways to accessible rooms and public areas at least 800mm wide
Low pile carpet throughout
No thresholds over 5mm
Vibrating/flashing alarm clocks available
All doors at least 800mm wide
Areas under stairs are closed in or adult height to avoid collision
Corridors 1200mm across
Tactile markings on all steps
Mirrors inside lifts
Non-slip surfaces at edge of steps

Designated accessible public toilets

Accessible public toilets have unobstructed access routes of 800mm
Accessible public toilets have retractable grab rails
Lever/ sensor taps in accessible public toilet
Wheelchairs can fit under washbasins in accessible public bathroom
Slip resistant flooring in accessible public bathroom
In accessible public toilet, toilet paper reachable from toilet
Turning space for wheelchair in accessible public bathroom
Coat hangers or hooks reachable from wheelchair in accessible public toilets
Accessible public toilet near restaurant
Accessible public toilet on ground floor
Accessible public toilets have grab rails
Bins reachable from wheelchair in accessible public toilets
Mirror above washbasin visible from wheelchair in accessible public toilets
Washbasins reachable from wheelchair in accessible public toilets

Dining

Room service
Restaurant menus available online in advance
Large print menus available

Religious/cultural

Hotel Policy

Hotel can refrigerate medication for guests
Designated spending area for service animals

Babies and young children

Microwave

Experience

Designated accessible bedroom

Full length mirrors in wheelchair accessible rooms
Desks comfortably usable by wheelchair users in wheelchair accessible rooms
In wheelchair accessible rooms. thermostats and air conditioners reachable from wheelchair
Key card switches reachable from wheelchair in accessible rooms
Lights in bedrooms reachable from wheelchair in accessible rooms

Designated accessible bathroom

Lever/ sensor taps in accessible bathroom
Level bathroom floor in accessible rooms
Bathroom makeup mirrors usable from wheelchair in accessible rooms
Bathroom towels reachable from wheelchair in accessible rooms
Rail on inside of bathroom door in accessible rooms
Bathroom mirrors visible from wheelchair in wheelchair accessible rooms
Bathroom soap dispensers reachable from wheelchair in accessible rooms
Bathroom washbasins reachable from wheelchair in accessible rooms
Grab rails around toilets in bathrooms of wheelchair accessible rooms
In bathrooms of accessible rooms, toilet paper reachable from wheelchair
Non-slip bathroom flooring in accessible rooms
Toilet paper reachable from wheelchair in wheelchair accessible rooms
Wheelchairs can fit under washbasins in accessible rooms

Bathroom

Empty surfaces adjoining washbasin in bathrooms
Shower chair
Detachable shower head
Grab rails around bath

Spa

Reception

At least part of reception desk wheelchair height
Guests can avoid queuing
Seating and tables near reception
Wheelchairs fit under reception area tables

Public toilets

Public toilets have emergency alarms reachable from toilets

Amenities

24 hour reception

Family Friendly

Bedrooms

Full sized additional bed
Blackout curtains or blinds in bedrooms
Door lockable from the inside
Free baby cots

Outside the hotel

Valet parking
Car parking is available next to the hotel

Lifts

Spacious lifts

Around the hotel

Free of loose rugs

Dining

Children allowed in bar
High chairs in hotel restaurant
Children's menu

Babies and young children

Hotel is pushchair accessible
Pushchair storage
Microwave
Cots
More frequent waste removal for nappies available upon request
Childcare recommendations
Public toilets equipped with baby changing facilities

Experience

Park and/or children's play area nearby
Family-friendly attractions nearby
Games available to borrow

Bathroom

Detachable shower head

Reception

Children's areas and/or activities provided in reception area

Amenities

24 hour reception
Laundry service

Religious/ Cultural

Sustainability

Bedrooms

Thermostat controlled by guest

Waste

Zero landfill waste
Left-over food redistributed

Transport

EV charge points

Dining

Composting programme
Some organic food

Religious/cultural

Vegetarian menu choices

Hotel Policy

Single-use plastic free

Wellbeing

Bedrooms

Blackout curtains or blinds in bedrooms

Around the hotel

Windows openable

Dining

Some organic food

Religious/cultural

Vegetarian menu choices

Hotel Policy

Single-use plastic free

Experience

Private dining
Walking maps for local area available on reception

Spa

On site spa
Facial treatments
Massage

Amenities

Laundry service

Activities

Stay active and enjoy all the local attractions

Local Landscapes

Mountains/Hills