Boasting sublime rooms with some of the best views in London, The Royal Lancaster is a bastion of independent luxury in chain-filled London RightRooms

Royal Lancaster London

Boasting sublime rooms with some of the best views in London, The Royal Lancaster is a bastion of independent luxury in chain-filled London

London

Lancaster Terrace, London W2 2TY

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Accessibility

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Vision
Memory
Fatigue
Allergy
Wheelchair
Hearing
Mobility
Neurodiversity
Dementia friendly
Medical

Designated accessible bathroom

Wheelchairs can fit under washbasins in accessible rooms

Rail on inside of bathroom door in accessible rooms

Shower gel/shampoo dispensers reachable from wheelchair in wheelchair accessible rooms

Accessible rooms have emergency alarms reachable from shower

Bathrooms of accessible rooms have emergency alarms

Grab rails around toilets in bathrooms of wheelchair accessible rooms

Shower controls reachable from wheelchair in wheelchair accessible rooms

Level bathroom floor in accessible rooms

Bathroom mirrors visible from wheelchair in wheelchair accessible rooms

Mirror above bathroom washbasin usable from wheelchair in accessible rooms

Retractable grab rails around toilets in accessible rooms

In bathrooms of accessible rooms, toilet paper reachable from wheelchair

Lever/ sensor taps in accessible bathroom

Step-free shower in accessible bathroom

Bathroom towels reachable from wheelchair in accessible rooms

Shower hooks reachable from wheelchair in accessible rooms

Roll in shower

Hotel Policy

Hotel can refrigerate medication for guests

Welcomes service animals

Bedrooms

In-room ventilation is silent

Blackout curtains

Hypoallergenic bedding

Interconnecting rooms

Lamps switch operated or pull cord

Door lockable from the inside

Uncarpeted Rooms

Designated accessible public toilets

Accessible public toilet near restaurant

Coat hangers or hooks reachable from wheelchair in accessible public toilets

Turning space for wheelchair in accessible public bathroom

Accessible public bathroom equipped with emergency alarm

Bins reachable from wheelchair in accessible public toilets

Accessible public toilets have retractable grab rails

Accessible public toilet has emergency alarm

Wheelchairs can fit under washbasins in accessible public bathroom

Mirror above washbasin visible from wheelchair in accessible public toilets

Lever/ sensor taps in accessible public toilet

Towels/hand dryers reachable from wheelchair in accessible public bathroom

Amenities

Hearing loop in the reception area

24 hour reception

Wheelchairs available to borrow

Waste

Transport

Design

Lifts

Lift entrance at least 800mm wide

Tactile/braille buttons for lift

Handrail in lift

Level entrance to the lift

All lift controls reachable from wheelchair

Housekeeping

Hypoallergenic detergent used

Dining

Large print menus

Access routes of at least 800mm wide in restaurants

Wheelchair can fit under restaurant tables

Room service

Babies and young children

Microwave

Some rooms with baths

Religious/cultural

Experience

Lots of natural light

Staff

Staff trained in welcoming guests with disabilities

Spa

Designated accessible bedroom

Safes reachable from wheelchair in wheelchair accessible rooms

Minibars reachable from wheelchair in wheelchair accessible rooms

In accessible rooms, spyholes at wheelchair height

Phones reachable from bed in accessible rooms

Light switches reachable from bed in accessible rooms

Bathroom

Standalone showers

Shower chair

No noisy hand dryers in bathrooms

Grab rails in bath

Around the hotel

Emergency alarms reachable from showers

Emergency alarms reachable from toilets

Visual smoke detectors

Vibrating/flashing alarm clocks available

Step-free route available

Areas under stairs are closed in or adult height to avoid collision

Voice announcements for lift

Free of loose rugs

Dimmable lighting

Tactile markings on all steps

Low pile carpet throughout

No thresholds over 5mm

Clear walkways/corridors throughout

Handrails easy-to-grip

Non-slip surfaces at edge of steps

Closed risers on stairs

Signs in contrasting colours

No fluorescent lighting

Mirrors free of bright lights

Unobtrusive artwork and decoration only

Doors to guest rooms have lever handles

No complex patterns

No all white rooms

Mirrors inside lifts

Lock and handles reachable from wheelchair in accessible rooms

Handrails contrasting colour to background

Corridors 1200mm across

Handrails on both sides of staircases

All stairs and steps equipped with handrails

Lifts free from background music

Dimmable lighting flicker-free

Lift access to all bedrooms and restaurant

Energy/ Emissions

Outside the hotel

Drop off area with dropped kerb

Well lit entrance

Mats or non-slip surfaces at entrance

Hotel entrance at least 800mm wide

On-site car park

Level car park

Surface to entrance smooth and even

Drop off area by accessible entrance

Well lit car parking area

Wellbeing

Bedrooms

Blackout curtains

Amenities

24 hour gym

Gym

Laundry service

Transport

Bikes available to hire or borrow from hotel

Dining

Vegan menu choices

Religious/cultural

Vegetarian menu choices

Experience

Lots of natural light

Spa

Massage

Facial treatments

Hairdresser

Reflexology treatments

Sustainability

Bedrooms

Thermostat controlled by guest

Waste

All glass recycled

All paper recycled

Zero landfill waste

All recyclable plastics recycled

Transport

Hotel within walking distance of public transport

Bikes available to hire or borrow nearby

Bikes available to hire or borrow from hotel

EV charge points

Design

Maximises use of natural light

Dining

Vegan menu choices

Food waste reduction programme

Religious/cultural

Vegetarian menu choices

Energy/ Emissions

Low energy consumption lighting

Occupancy detection systems to save energy

Third party energy audit

Religious/ Cultural

Family Friendly

Bedrooms

Safe

Rooms free of fragile ornaments

Family rooms

Blackout curtains

Interconnecting rooms

Door lockable from the inside

Amenities

Can heat baby food

24 hour reception

Laundry service

Car seats

Transport

Bikes available to hire or borrow from hotel

Lifts

Spacious lifts

Dining

Children’s areas and/or activities provided in restaurants

Babies and young children

Baby baths

Cots

Changing mats

More frequent waste removal for nappies available upon request

Microwave

On site babysitting/childcare services

Hotel is pushchair accessible

Some rooms with baths

Pushchair storage

Around the hotel

Free of loose rugs

Can’t Miss Experiences

The Royal Lancaster’s delightful afternoon tea is a nod to all things British, served in the idyllic
Hyde Café with a charming assortment of sandwiches, baked scones and sweets, accompanied by
teas from around the world and local Chapel Down Sparkling Wine.

Accessibility
Family Friendly
Religious/ Cultural
Sustainability
Wellbeing

The Hotel Story

A striking 8-metre tall glazed façade welcomes guests to the Royal Lancaster, and once inside, a commitment to luxury, faultless service and independence shines in elegant public areas and beautifully appointed rooms that reach 18 stories into the London skyline — with all the views the capital can provide. There are 411 rooms to choose from each offering contemporary luxury elevated by Carrara marble bathrooms with rainfall showers, White Company toiletries and big comfortable beds, perfect for uninterrupted sleep after days exploring London. Some have extra space for all the family and chic living areas with views out over the skyline, but all rooms are finished in neutral tones with a modern sleek design courtesy of a recent refurbishment. Big stunning suites come with park views from the upper floors of the building, as well as large bright lounges and dining spaces made for entertaining.

Rated as one of the UK’s most accessible hotels, the Royal Lancaster’s accessibility features are impressive, including level access to the reception, lobby and the Nine King’s Suite, a hearing loop in the reception and concierge, and comprehensive training for all guest-facing employees. As such, London-bound guests looking for an accessible room in West London will find few better than here. Book the accessible executive category on the 16th and 17th floors, and you’ll have stunning vistas of the London skyline from rooms designed for ease of access. Emergency assistance alarms are in each room, and accessible rooms have spacious walk-in showers, appropriate for wheelchair access. Interconnecting room options are available across the Royal Lancaster’s rooms and suites, including the accessible executive rooms, Park Suite, and Executive category rooms.

While there isn’t a dedicated spa at the Royal Lancaster, decadent in-room treatments are available, including massage, manicures and pedicures, beauty services and facials. And there’s a 24-hour gym too. Five restaurants and bars provide a beautiful dining experience at the Royal Lancaster, but Nipa Thai, the hotel’s Thai restaurant is a highlight. Tucked away on the first floor with an all-female, all-Thai kitchen, the restaurant crafts tantalisingly authentic Thai food, including traditional Khantoke platters on Saturdays. Elsewhere, Tony Page at Island Grill serves a contemporary menu of internationally-flavoured signature dishes from a chic dining room and a heated terrace with beguiling views of Hyde Park’s Italian Gardens, while the Park Restaurant serves the a la carte and buffet breakfasts with floor-to-ceiling views of the park.

The Royal Lancaster’s position across the road from Hyde Park makes it an ideal choice for guests hoping to indulge in languid walks in one of the UK’s most beautiful city parks. Stroll from the Lancaster and through the Italian Gardens and you’ll soon reach the serene curves of the Serpentine Lake, home to swans and ducks, rowing boats and the Serpentine Gallery. Wander on and there’s Knightsbridge for Harrods, the Wellington Arch en route to Buckingham Palace and Kensington Gardens home to the sublime Kensington Palace. Everywhere else is just a short tube ride away.

London