THE VIEW Lugano

A five-star boutique hotel overlooking Lake Lugano, offering yacht-inspired suites, Michelin-starred dining, and highly personalised, discreet service.

Accessibility

  • Accessible public toilet in reception area
  • Accessible public toilet near restaurant
  • Accessible public toilet on ground floor
  • Accessible public toilets clearly signed
  • Accessible public toilets have retractable grab rails
  • All public areas and accessible rooms level
  • All public areas and accessible rooms on ground floor
  • Areas under stairs are closed in or adult height to avoid collision
  • Art can be removed from guests' rooms upon request
  • Audible alarm system throughout
  • Bathroom bins reachable from wheelchair in accessible rooms
  • Bathroom has lever handle locks
  • Bathroom mirrors visible from wheelchair in wheelchair accessible rooms
  • Bathroom towels reachable from wheelchair in accessible rooms
  • Bathrooms of accessible rooms have emergency alarms
  • Booking a room on the ground floor can be guaranteed upon request
  • Clear walkways/corridors throughout
  • Closed risers on stairs
  • Curtains can be operated remotely
  • Designated spending area for service animals
  • Detachable shower head
  • Dimmable lighting
  • Dimmable lighting flicker-free
  • Door lockable from the inside
  • Door-free access to public areas
  • Doors can be unlocked from outside in emergencies
  • Doors to guest rooms have lever handles
  • Doors to public areas kept open
  • Drop off area by accessible entrance
  • Early check-in and late-check out options on request
  • Emergency alarm in the accessible public toilet
  • Emergency evacuation procedures discussed upon arrival
  • Emergency evacuation procedures for guests with disabilities
  • Empty surfaces adjoining washbasin in bathrooms
  • Extractor fan can be disabled by staff on request
  • Fluorescent free lighting
  • Fragrance free bathroom products upon request
  • Guests able to move furniture in bedrooms
  • Guests can avoid queuing
  • Handrails easy-to-grip
  • Hotel can refrigerate medication for guests
  • Hotel entrance equipped with automatic door
  • Hotel entrance equipped with automatic door
  • In-room ventilation is silent
  • Interconnecting accessible rooms available
  • Interconnecting rooms
  • It's possible to avoid the lift
  • Lamps switch operated or pull cord
  • Level bathroom floor in accessible rooms
  • Lifts free from background music
  • Light switches reachable from bed
  • Lots of natural light
  • Marble free
  • Minimalist decor
  • No complex patterns
  • No extra charge for service animals
  • No noisy hand dryers in bathrooms
  • Orthopedic mattresses
  • Quieter areas available in public spaces
  • Quieter public areas with lower/dimmable lighting
  • Ramps at changes of level
  • Rooms with fridges available
  • Seating and tables near reception
  • Shower chair
  • Showers have non-slip surfaces or mats in accessible rooms
  • Standalone showers
  • Strong smelling cleaning products avoided
  • There is a fully non electric door route from hotel entryway to a hotel room
  • Training and development opportunities for hotel employees
  • Uncarpeted rooms
  • Unobtrusive artwork and decoration only
  • Weighted blankets
  • Welcomes service animals

Accessible parking

  • Accessible parking no more than 5 metres from accessible entrance
  • At least one accessible parking space per accessible room
  • Car parking is available next to the hotel
  • Clearly marked accessible parking
  • Designated accessible parking area level
  • Designated accessible parking within 50m of hotel entrance
  • Hotel enforces appropriate use of accessible parking spaces
  • Level car park
  • On-site car park
  • Well lit car parking area

Allergy

  • Bedspreads, blankets or cushions removed upon request
  • Dairy free, gluten free, nut free, fish and shellfish allergies can all be catered for if informed in advance
  • Hypoallergenic detergent used
  • No flowers or plants in bedrooms

Facilities

  • 24 hour reception
  • Online check-in available

Hearing disability

  • Hearing loops available to borrow
  • Reception area hearing loop clearly signed
  • Visual smoke detectors

Mobility

  • Additional pillows provided upon request
  • All stairs and steps equipped with handrails
  • At least one seat with rigid arms in bedrooms
  • Backrest on toilet in designated accessible bathroom
  • Bath bench/boards provided
  • Bed at least 600 mm from floor to the top of mattresses
  • Bed mattress firm
  • Drop off area by accessible entrance
  • Drop off area with dropped kerb
  • Entry via electronic push plates
  • Foldable arm rests
  • Grab rails around bath
  • Grab rails around toilets in bathrooms of accessible rooms
  • Grab rails on walls in accessible bathrooms
  • Level access or ramps throughout public areas and accessible room
  • Level entrance to the lift
  • Lift access to all bedrooms and restaurant
  • Light switches reachable from bed in accessible rooms
  • Mats or non-slip surfaces at entrance
  • No thresholds over 5mm
  • Non slip flooring at entrance
  • Non-slip bathroom flooring
  • Non-slip bathroom flooring in accessible rooms
  • Rail on inside of bathroom door in accessible rooms
  • Retractable grab rails around toilets in accessible rooms
  • Seating with rigid arms in reception area
  • Step-free shower in accessible bathroom
  • Surface to entrance smooth and even
  • Wall mounted shower chair

Safety

  • Bedrooms have emergency alarms
  • Fire extinguishers in public areas

Staff

  • Additional assistance can be arranged in advance
  • Staff made aware of guests who may require additional assistance
  • Staff trained in welcoming guests with disabilities

Visual disability

  • Contrasting colours for walls, floors, furniture and fittings in public areas
  • Handrails on outside steps contrast to background
  • Mirrors free of bright lights
  • Public toilets contrast marked or contrasting colour
  • Tactile paths from car park to entrance
  • Tactile room numbering
  • Tactile/braille buttons for lift
  • Well lit entrance

Wheelchairs

  • Accessible bathrooms have unobstructed access routes of at least 800mm
  • Accessible bedrooms have unobstructed access routes of at least 800mm
  • All doors at least 800mm wide
  • All lift controls reachable from wheelchair
  • Bathroom makeup mirrors usable from wheelchair
  • Bathroom washbasins reachable from wheelchair in accessible rooms
  • Bins reachable from wheelchair in accessible public toilets
  • Buffets reachable from wheelchair
  • Desks comfortably usable by wheelchair users in wheelchair accessible rooms
  • Doorways to accessible rooms and public areas at least 800mm wide
  • Full length mirrors in wheelchair accessible rooms
  • Hair dryer reachable from wheelchair
  • Hotel entrance at least 800mm wide
  • In accessible rooms, sockets in bedrooms reachable from wheelchair
  • In bathrooms of accessible rooms, toilet paper reachable from wheelchair
  • In wheelchair accessible rooms. thermostats and air conditioners reachable from wheelchair
  • Key card switches reachable from wheelchair in accessible rooms
  • Lift at least 1100mm wide
  • Lift at least 1400mm deep
  • Lift entrance at least 800mm wide
  • Lights in bedrooms reachable from wheelchair in accessible rooms
  • Lock and handles reachable from wheelchair in accessible rooms
  • Minibars reachable from wheelchair in wheelchair accessible rooms
  • Minimum 800 mm access routes in restaurant
  • Mirror above bathroom washbasin usable from wheelchair in accessible rooms
  • Mirror above washbasin visible from wheelchair in accessible public toilets
  • Roll in shower
  • Safes reachable from wheelchair in wheelchair accessible rooms
  • Shower controls reachable from wheelchair in wheelchair accessible rooms
  • Shower gel/shampoo dispensers reachable from wheelchair in wheelchair accessible rooms
  • Shower hooks reachable from wheelchair in accessible rooms
  • Signs comfortably visible from wheelchair
  • Soap dispensers reachable from wheelchair in bathrooms of wheelchair accessible rooms
  • Toilet paper reachable from wheelchair in wheelchair accessible rooms
  • Towels/handryer dryers reachable from wheelchair in bathrooms of accessible rooms
  • Turning space for wheelchair in accessible public bathroom
  • Turning space for wheelchair in bathrooms of accessible rooms
  • Turning space for wheelchair in bathrooms of accessible rooms
  • Turning space for wheelchairs on either side of bed in accessible rooms
  • Unobstructed access routes of 1000mm
  • Unobstructed access routes of at least 800mm wide in bar
  • Wardrobes/drawers reachable from wheelchair in accessible rooms
  • Washbasins reachable from wheelchair in accessible public toilets
  • Wheelchair can fit under restaurant tables
  • Wheelchairs can fit under washbasins in accessible rooms

Bathroom

  • Detachable shower head
  • Some rooms with baths

Bedroom

  • Baby proofed rooms
  • Guarantee booking connecting rooms
  • Interconnecting rooms

Children's fun

  • Excursions
  • Family films available to borrow
  • Family-friendly attractions nearby
  • Family-friendly sports facilities nearby
  • Games available to borrow
  • Park and/or children's play area nearby
  • Pool floats
  • Toys

Facilities

  • Kitchenettes
  • Laundry service
  • Lifts

Families

  • Baby changing
  • Baby food
  • Booking a room on the ground floor can be guaranteed upon request
  • Can heat baby food
  • Car seats
  • Children allowed in bar
  • Children of any age welcomed
  • Children under 4 stay free
  • Children's menu
  • Cots
  • Door lockable from the inside
  • Extra bed
  • Family rooms
  • Free baby cots
  • Full sized single and double bed together in one room
  • More frequent waste removal for nappies available upon request
  • Public toilets equipped with baby changing facilities
  • Rooms with fridges available
  • Safe
  • Spacious lifts

Hotel Policy

  • Children under 5 stay free
  • No smoking throughout the hotel building

Parking

  • Valet parking

Dining

  • Vegan menu choices
  • Vegetarian menu choices

Religion

  • Adult entertainment is not accessible in hotel rooms
  • Alcohol is removable from rooms upon request
  • All rooms have a non electronic tap
  • Bible
  • Can provide pre-ripped toilet paper
  • During Ramadan daytime, all hotel rooms can have food removed upon request
  • Extra towels provided upon request
  • Non electronic toilet flush
  • Prayer mats
  • Staff are allowed to take annual leave for important religious festivals
  • Staff have undergone cultural and religious diversity training
  • Staff will facilitate guests avoiding pressing buttons in public areas
  • Wall art that is considered Haram can be removed

Dining

  • Food and drink ethically/sustainably sourced wherever possible
  • Food and drink locally sourced wherever possible
  • Seasonal menu choices
  • Some organic food
  • Vegan menu choices
  • Vegetarian menu choices

Social responsibility

  • Hotel has equality, diversity and inclusion policy
  • Training and development opportunities for hotel employees

Sustainability

  • All glass recycled
  • All paper recycled
  • All recyclable plastics recycled
  • Alternative to PVC room key cards
  • Building Management System
  • Complimentary toiletries in recycled/recyclable plastic packaging
  • Eco-friendly cleaning products used
  • EV charge points
  • Food waste reduction programme
  • Goods and services locally sourced wherever possible
  • Green energy supplier used
  • Green heating system
  • Hotel has environmental policy
  • Left over soap recycled
  • Low energy consumption lighting
  • Low flow toilets
  • No plastic bottles
  • Occupancy detection systems to save energy
  • On-site renewable energy generation
  • Option to forego towels being laundered daily
  • Publicises and encourages use of local businesses
  • Recycling bins around hotel
  • Recycling bins in room
  • Self-sustaining water system
  • Single-use plastic free
  • Space reserved for nature
  • Supports pro-environmental initiatives or organisations
  • Sustainably sourced and/or eco-friendly building materials and practices
  • Thermostat controlled by guest
  • Third party energy audit
  • Toiletries refilled
  • Vegan Spa Products
  • Water recycling and filtering system
  • Water saving aerators on taps

Transport

  • Bikes available to hire or borrow from hotel
  • Bikes available to hire or borrow nearby
  • EV charge points
  • Hotel within walking distance of public transport

Bathroom

  • Strong smelling cleaning products avoided

Bedroom

  • Bed linen made from natural materials
  • Blackout curtains or blinds available in some bedrooms
  • Orthopedic pillows available
  • Pillow menu
  • Weighted blankets

Dining

  • All fish purchased from a certified sustainable source (certified by ASC, GAP, BAP or MSC)
  • Food and drink ethically/sustainably sourced wherever possible
  • Food and drink locally sourced wherever possible
  • No scales in bedroom
  • Raw food options
  • Seasonal menu choices
  • Some food grown on site
  • Some organic food
  • Vegan menu choices

Feng Shui

  • Doors kept open
  • Neutral colour scheme
  • No mirror above bed
  • No window above bed
  • Open space under bed
  • Solid headboard on bed
  • Space around the bed
  • Symmetrical nightstands

Fitness

  • Weights
  • Yoga mats

Hotel Policy

  • Hotel has corporate social responsibility policy or similar
  • Hotel supports local organisations and/or charities
  • Inclusion and diversity statement
  • No smoking throughout the hotel building

Hotel type

  • Group retreats

Leisure

  • Bike storage
  • Bike tours
  • Bikes available to hire or borrow from hotel
  • Hiking trails
  • Indoor hot tubs available
  • Jacuzzi
  • Make-up
  • Sleeping Masks
  • Sun lounger
  • Walking maps for local area available on reception

Luxury

  • Bathrobes and slippers provided
  • Private dining
  • Private pool
  • Swim-up Pool

Spa

  • Antenatal treatments
  • Aromatherapy massage
  • Body wrap
  • Couples spa treatment
  • Deep cleansing facial
  • Detox treatments
  • Facial treatments
  • Hammam Spa treatment
  • Hot stone therapy
  • Hotel offers complementary and/or alternative therapies
  • Hydrotherapy
  • Lymphatic drainage
  • Manicure
  • Massage
  • Men's spa treatments
  • On site spa
  • Organic spa products
  • Rain shower
  • Reflexology treatments
  • Sauna
  • Spa uses cruelty-free products
  • Steam room available
  • Vegan spa products
  • Waxing

Views

  • Mountain views from hotel
  • Park views
  • Views of nature from hotel

THE VIEW Lugano is a five-star boutique hotel in Paradiso overlooking Lake Lugano. It offers 18 yacht-inspired suites with balconies, luxury bathrooms, air-conditioning, and complimentary Wi-Fi.

Dining includes the Michelin-starred THE VIEW Fine Dining restaurant, the Terrace TreCinqueZero, and two bars. Facilities feature THE VIEW SPA with pool, sauna, and hydrotherapy, and a fitness centre with personal trainers. Guest services include 24-hour concierge, butler-style care, airport transfers, valet parking, and pet-friendly stays. The hotel is approximately 10 km from Lugano Agno Airport.

A bed in a modern room is decorated with colorful balloons and two teddy bears. The bed has white linens, and the background features wooden slats and contemporary decor.

Can’t miss experience

Guests experience a five-star boutique hotel designed to feel like home. Enjoy breakfast on a private terrace with panoramic lake views. Relax with sensory spa rituals, including a Private Night Spa experience. Dine on cuisine created by a Michelin-starred chef. Explore Lugano in one of the hotel’s electric Smart cars, combining comfort with sustainable luxury.

The hotel has confirmed all the features listed here.