Switzerland

  • THE VIEW Lugano

    A five-star boutique hotel overlooking Lake Lugano, offering yacht-inspired suites, Michelin-starred dining, and highly personalized, discreet service.

    Accessibility

    • Accessible public toilet in reception area
    • Accessible public toilet near restaurant
    • Accessible public toilet on ground floor
    • Accessible public toilets clearly signed
    • Accessible public toilets have retractable grab rails
    • All public areas and accessible rooms level
    • All public areas and accessible rooms on ground floor
    • Areas under stairs are closed in or adult height to avoid collision
    • Art can be removed from guests' rooms upon request
    • Audible alarm system throughout
    • Bathroom bins reachable from wheelchair in accessible rooms
    • Bathroom has lever handle locks
    • Bathroom mirrors visible from wheelchair in wheelchair accessible rooms
    • Bathroom towels reachable from wheelchair in accessible rooms
    • Bathrooms of accessible rooms have emergency alarms
    • Booking a room on the ground floor can be guaranteed upon request
    • Clear walkways/corridors throughout
    • Closed risers on stairs
    • Curtains can be operated remotely
    • Designated spending area for service animals
    • Detachable shower head
    • Dimmable lighting
    • Dimmable lighting flicker-free
    • Door lockable from the inside
    • Door-free access to public areas
    • Doors can be unlocked from outside in emergencies
    • Doors to guest rooms have lever handles
    • Doors to public areas kept open
    • Drop off area by accessible entrance
    • Early check-in and late-check out options on request
    • Emergency alarm in the accessible public toilet
    • Emergency evacuation procedures discussed upon arrival
    • Emergency evacuation procedures for guests with disabilities
    • Empty surfaces adjoining washbasin in bathrooms
    • Extractor fan can be disabled by staff on request
    • Fluorescent free lighting
    • Fragrance free bathroom products upon request
    • Fridge in some rooms
    • Guests able to move furniture in bedrooms
    • Guests can avoid queuing
    • Handrails easy-to-grip
    • Hard flooring in some rooms
    • Hotel can refrigerate medication for guests
    • Hotel entrance equipped with automatic door
    • Hotel entrance equipped with automatic door
    • In-room ventilation is silent
    • Interconnecting accessible rooms available
    • Interconnecting rooms
    • It's possible to avoid the lift
    • Lamps switch operated or pull cord
    • Level bathroom floor in accessible rooms
    • Lifts free from background music
    • Light switches reachable from bed
    • Lots of natural light
    • Marble free
    • Minimalist decor
    • No complex patterns
    • No extra charge for service animals
    • No noisy hand dryers in bathrooms
    • Orthopedic mattresses
    • Quieter areas available in public spaces
    • Quieter public areas with lower/dimmable lighting
    • Ramps at changes of level
    • Seating and tables near reception
    • Shower chair
    • Showers have non-slip surfaces or mats in accessible rooms
    • Standalone showers
    • Strong smelling cleaning products avoided
    • There is a fully non electric door route from hotel entryway to a hotel room
    • Training and development opportunities for hotel employees
    • Unobtrusive artwork and decoration only
    • Weighted blankets
    • Welcomes service animals

    Accessible parking

    • Accessible parking no more than 5 metres from accessible entrance
    • At least one accessible parking space per accessible room
    • Car parking is available next to the hotel
    • Clearly marked accessible parking
    • Designated accessible parking area level
    • Designated accessible parking within 50m of hotel entrance
    • Hotel enforces appropriate use of accessible parking spaces
    • Level car park
    • On-site car park
    • Well lit car parking area

    Allergy

    • Bedspreads, blankets or cushions removed upon request
    • Dairy free, gluten free, nut free, fish and shellfish allergies can all be catered for if informed in advance
    • Hypoallergenic detergent used
    • No flowers or plants in bedrooms

    Facilities

    • 24 hour reception
    • Online check-in available

    Hearing disability

    • Hearing loops available to borrow
    • Reception area hearing loop clearly signed
    • Visual smoke detectors

    Mobility

    • Additional pillows provided upon request
    • All stairs and steps equipped with handrails
    • At least one seat with rigid arms in bedrooms
    • Backrest on toilet in designated accessible bathroom
    • Bath bench/boards provided
    • Bed at least 600 mm from floor to the top of mattresses
    • Bed mattress firm
    • Drop off area by accessible entrance
    • Drop off area with dropped kerb
    • Entry via electronic push plates
    • Foldable arm rests
    • Grab rails around bath
    • Grab rails around toilets in bathrooms of accessible rooms
    • Grab rails on walls in accessible bathrooms
    • Level access or ramps throughout public areas and accessible room
    • Level entrance to the lift
    • Lift access to all bedrooms and restaurant
    • Light switches reachable from bed in accessible rooms
    • Mats or non-slip surfaces at entrance
    • No thresholds over 5mm
    • Non slip flooring at entrance
    • Non-slip bathroom flooring
    • Non-slip bathroom flooring in accessible rooms
    • Rail on inside of bathroom door in accessible rooms
    • Retractable grab rails around toilets in accessible rooms
    • Seating with rigid arms in reception area
    • Step-free shower in accessible bathroom
    • Surface to entrance smooth and even
    • Wall mounted shower chair

    Safety

    • Bedrooms have emergency alarms
    • Fire extinguishers in public areas

    Staff

    • Additional assistance can be arranged in advance
    • Staff made aware of guests who may require additional assistance
    • Staff trained in welcoming guests with disabilities

    Visual disability

    • Contrasting colours for walls, floors, furniture and fittings in public areas
    • Handrails on outside steps contrast to background
    • Mirrors free of bright lights
    • Public toilets contrast marked or contrasting colour
    • Tactile paths from car park to entrance
    • Tactile room numbering
    • Tactile/braille buttons for lift
    • Well lit entrance

    Wheelchairs

    • Accessible bathrooms have unobstructed access routes of at least 800mm
    • Accessible bedrooms have unobstructed access routes of at least 800mm
    • All doors at least 800mm wide
    • All lift controls reachable from wheelchair
    • Bathroom makeup mirrors usable from wheelchair
    • Bathroom washbasins reachable from wheelchair in accessible rooms
    • Bins reachable from wheelchair in accessible public toilets
    • Buffets reachable from wheelchair
    • Desks comfortably usable by wheelchair users in wheelchair accessible rooms
    • Doorways to accessible rooms and public areas at least 800mm wide
    • Full length mirrors in wheelchair accessible rooms
    • Hair dryer reachable from wheelchair
    • Hotel entrance at least 800mm wide
    • In accessible rooms, sockets in bedrooms reachable from wheelchair
    • In bathrooms of accessible rooms, toilet paper reachable from wheelchair
    • In wheelchair accessible rooms. thermostats and air conditioners reachable from wheelchair
    • Key card switches reachable from wheelchair in accessible rooms
    • Lift at least 1100mm wide
    • Lift at least 1400mm deep
    • Lift entrance at least 800mm wide
    • Lights in bedrooms reachable from wheelchair in accessible rooms
    • Lock and handles reachable from wheelchair in accessible rooms
    • Minibars reachable from wheelchair in wheelchair accessible rooms
    • Minimum 800 mm access routes in restaurant
    • Mirror above bathroom washbasin usable from wheelchair in accessible rooms
    • Mirror above washbasin visible from wheelchair in accessible public toilets
    • Roll in shower
    • Safes reachable from wheelchair in wheelchair accessible rooms
    • Shower controls reachable from wheelchair in wheelchair accessible rooms
    • Shower gel/shampoo dispensers reachable from wheelchair in wheelchair accessible rooms
    • Shower hooks reachable from wheelchair in accessible rooms
    • Signs comfortably visible from wheelchair
    • Soap dispensers reachable from wheelchair in bathrooms of wheelchair accessible rooms
    • Toilet paper reachable from wheelchair in wheelchair accessible rooms
    • Towels/handryer dryers reachable from wheelchair in bathrooms of accessible rooms
    • Turning space for wheelchair in accessible public bathroom
    • Turning space for wheelchair in bathrooms of accessible rooms
    • Turning space for wheelchair in bathrooms of accessible rooms
    • Turning space for wheelchairs on either side of bed in accessible rooms
    • Unobstructed access routes of 1000mm
    • Unobstructed access routes of at least 800mm wide in bar
    • Wardrobes/drawers reachable from wheelchair in accessible rooms
    • Washbasins reachable from wheelchair in accessible public toilets
    • Wheelchair can fit under restaurant tables
    • Wheelchairs can fit under washbasins in accessible rooms

    Bathroom

    • Detachable shower head
    • Some rooms with baths

    Bedroom

    • Baby proofed rooms
    • Guarantee booking connecting rooms
    • Interconnecting rooms

    Children's fun

    • Family films available to borrow
    • Family-friendly attractions nearby
    • Family-friendly sports facilities nearby
    • Games available to borrow
    • Park and/or children's play area nearby
    • Pool floats
    • Toys

    Facilities

    • Kitchenettes
    • Laundry service
    • Lifts

    Families

    • Baby changing
    • Baby food
    • Booking a room on the ground floor can be guaranteed upon request
    • Can heat baby food
    • Car seats
    • Children allowed in bar
    • Children of any age welcomed
    • Children under 4 stay free
    • Children's menu
    • Cots
    • Door lockable from the inside
    • Extra bed
    • Family rooms
    • Free baby cots
    • Fridge in some rooms
    • Full sized single and double bed together in one room available on request
    • More frequent waste removal for nappies available upon request
    • Public toilets equipped with baby changing facilities
    • Safe
    • Spacious lifts

    Hotel Policy

    • Children under 5 stay free
    • No smoking throughout the hotel building

    Parking

    • Valet parking

    Dining

    • Vegan menu choices
    • Vegetarian menu choices

    Religion

    • Adult entertainment is not accessible in hotel rooms
    • Alcohol is removable from rooms upon request
    • All rooms have a non electronic tap
    • Bible
    • Can provide pre-ripped toilet paper
    • During Ramadan daytime, all hotel rooms can have food removed upon request
    • Extra towels provided upon request
    • Non electronic toilet flush
    • Prayer mats
    • Staff are allowed to take annual leave for important religious festivals
    • Staff have undergone cultural and religious diversity training
    • Staff will facilitate guests avoiding pressing buttons in public areas
    • Wall art that is considered Haram can be removed

    Dining

    • Food and drink ethically/sustainably sourced wherever possible
    • Food and drink locally sourced wherever possible
    • Seasonal menu choices
    • Some organic food
    • Vegan menu choices
    • Vegetarian menu choices

    Social responsibility

    • Hotel has equality, diversity and inclusion policy
    • Training and development opportunities for hotel employees

    Sustainability

    • All glass recycled
    • All paper recycled
    • All recyclable plastics recycled
    • Alternative to PVC room key cards
    • Building Management System
    • Complimentary toiletries in recycled/recyclable plastic packaging
    • Eco-friendly cleaning products used
    • EV charge points
    • Food waste reduction programme
    • Goods and services locally sourced wherever possible
    • Green energy supplier used
    • Green heating system
    • Hotel has environmental policy
    • Left over soap recycled
    • Low energy consumption lighting
    • Low flow toilets
    • No plastic bottles
    • Occupancy detection systems to save energy
    • On-site renewable energy generation
    • Option to forego towels being laundered daily
    • Publicises and encourages use of local businesses
    • Recycling bins around hotel
    • Recycling bins in room
    • Self-sustaining water system
    • Single-use plastic free
    • Space reserved for nature
    • Supports pro-environmental initiatives or organisations
    • Sustainably sourced and/or eco-friendly building materials and practices
    • Thermostat controlled by guest
    • Third party energy audit
    • Toiletries refilled
    • Vegan Spa Products
    • Water recycling and filtering system
    • Water saving aerators on taps

    Transport

    • Bikes available to hire or borrow from hotel
    • Bikes available to hire or borrow nearby
    • EV charge points
    • Hotel within walking distance of public transport

    Bathroom

    • Strong smelling cleaning products avoided

    Bedroom

    • Bed linen made from natural materials
    • Black out curtains or blinds available in some bedrooms
    • Pillow menu
    • Weighted blankets

    Dining

    • All fish purchased from a certified sustainable source (certified by ASC, GAP, BAP or MSC)
    • Food and drink ethically/sustainably sourced wherever possible
    • Food and drink locally sourced wherever possible
    • No scales in bedroom
    • Raw food options
    • Seasonal menu choices
    • Some food grown on site
    • Some organic food
    • Vegan menu choices

    Feng Shui

    • Doors kept open
    • Neutral colour scheme
    • No mirror above bed
    • No window above bed
    • Open space under bed
    • Solid headboard on bed
    • Space around the bed
    • Symmetrical nightstands

    Fitness

    • Weights
    • Yoga mats

    Hotel Policy

    • Hotel has corporate social responsibility policy or similar
    • Hotel supports local organisations and/or charities
    • Inclusion and diversity statement
    • No smoking throughout the hotel building

    Hotel type

    • Group retreats

    Leisure

    • Bike storage
    • Bike tours
    • Bikes available to hire or borrow from hotel
    • Hiking trails
    • Indoor hot tubs available
    • Jacuzzi
    • Make-up
    • Sleeping Masks
    • Sun lounger
    • Walking maps for local area available on reception

    Luxury

    • Bathrobes and slippers provided
    • Private dining
    • Private pool
    • Swim-up Pool

    Spa

    • Antenatal treatments
    • Aromatherapy massage
    • Body wrap
    • Couples spa treatment
    • Deep cleansing facial
    • Detox treatments
    • Facial treatments
    • Hammam Spa treatment
    • Hot stone therapy
    • Hotel offers complementary and/or alternative therapies
    • Hydrotherapy
    • Lymphatic drainage
    • Manicure
    • Massage
    • Men's spa treatments
    • On site spa
    • Organic spa products
    • Rain shower
    • Reflexology treatments
    • Sauna
    • Spa uses cruelty-free products
    • Steam room available
    • Vegan spa products
    • Waxing

    Views

    • Mountain views from hotel
    • Park views
    • Views of nature from hotel